Systems Integrator
(Business Intelligence, CRM)

As an Oracle and IBM partner for many years, Ingenio’s team has developed the skills and know-how required for a successful implementation of major applications for banking and telecom. Ingenio has developed extensive capabilities in solutions such as Oracle Siebel CRM, e-Business Suite, IBM Websphere portal through the implementation of several successful projects.

Integration Services – Oracle Siebel CRM, Hyperion BI

Due to the long-term partnership with Oracle, Ingenio Software has developed a team of professionals certified in Siebel solutions. Ingenio has experience in implementing complex projects for both Siebel CRM On Demand and Siebel CRM On Premises on the Romanian market as well as Sales Force Automation, Marketing and Campaign Management solution, CTI integration and integration with ordering system applications. Specialized personnel and proven project management practices have led to efficient deployments, with implementation times as low as 6 weeks for CRM On Demand in a large company.

Crucial aspects for the success of any CRM implementation:

• Comprehensiveness
• The best technical solution
• Most timely implementation and integration with in-place organizational software
• Actively involving the business owners in defining and planning the desired business outcome
• Providing knowledge transfer and training to end-users to ensure customer buy-in and user adoption
• The most efficient implementation path, by balancing between cost, time and functionalities

IBM Websphere portal implementation services

As partners with IBM, Ingenio has successfully integrated IBM’s products. We have implemented a secure internet and intranet solution based on IBM WebSphere portal technology, that responds to complex business and functional requirements and allows further developments with social media and other interactive features. The solution provides the robustness and security features required by a bank’s website.

Business Intelligence

Ingenio has developed the necessary skills and experience needed to implement high-end Business Intelligence software from top providers such as Oracle or IBM.

Oracle’s business intelligence solution is one of the most complete, open, and integrated on the market today. Oracle’s complete range of ’best in class’ BI capabilities include enterprise reporting, ad hoc query and analysis, dashboards, and scorecards. Users are presented with a wide spectrum of rich visualization options, embedded search, collaboration, mobile access, Microsoft Office integration, and the ability to initiate actions directly from their dashboards. Oracle’s BI Foundation is augmented with a comprehensive portfolio of packaged BI and Performance Management applications.

From business intelligence to financial performance and strategy management to analytics applications, IBM Cognos software can provide what an organization needs to become top-performing and analytics-driven. With products for the individual, workgroup, department, midsize business and large enterprise, Cognos software is designed to help everyone in the organization make the decisions that achieve better business outcomes—for now and in the future.